Telecommunications · AI Automation · GSendr

ITG Telecommunications

Automating 1,000+ monthly invoices and eliminating hours of manual billing work — without losing a single attachment.

1,000+

Invoices automated every month with zero manual input

40+hrs

Of manual billing work eliminated per cycle

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Talk To Us

ITG Telecommunications is a leading VoIP and telecommunications provider in Malaysia, serving a large and growing base of business clients. With services ranging from Cloud PBX to messaging solutions, their operations are inherently high-volume. And with volume comes complexity.

The Bottleneck

One of the biggest operational challenges was billing. Every month, the team had to manage over 1,000 client invoices, individual email communications, follow-ups, and reminders — all handled manually.

The manual billing process

→Invoices had to be sorted and matched to clients by hand

→Attachments had to be matched to the correct email recipients

→Emails had to be sent one by one

→Follow-ups required additional effort for every overdue account

Where It Broke Down

As the business grew, the workload increased — but the system didn't. The process was time-consuming, error-prone, and impossible to scale.

"What used to take hours now runs automatically — accurately and at scale."

The Shift

G6 was brought in to automate the entire process. The goal was simple: remove manual work without losing accuracy.

Building the System

We developed a custom email automation system that later evolved into what is now GSendr — G6's own outreach and messaging product.

Automatic invoice segregation — sorted by client without any manual input

Smart attachment matching — correct documents to correct recipients, every time

Bulk email sending at scale — 1,000+ emails sent automatically each billing cycle

Automated follow-ups — reminders triggered based on payment status

Zero manual intervention — the entire process runs end-to-end

What Changed

What previously took hours of manual work now runs automatically. The billing team was freed to focus on higher-value work.

Zero Sorting

Invoices are automatically matched and routed — no manual handling

Zero Missed Follow-ups

Reminders fire automatically based on payment status

Zero Errors

Attachment matching is automated — the right document goes to the right client

The Impact

1,000+

Invoices processed automatically every month

Hours

Of manual work eliminated per billing cycle

100%

Accuracy in invoice-to-client matching

GSendr

The system built for ITGTEL evolved into G6's own product

Why It Worked

Automation isn't just about saving time. It's about removing bottlenecks that prevent growth. ITGTEL didn't just automate a task — they removed a limitation.

①The bottleneck was identified — billing was the highest-volume manual task

②The system was built around reality — not a generic tool, but purpose-built automation

③Scale became frictionless — adding more clients added zero billing overhead

Closing

As businesses scale, manual processes don't scale with them. Systems do. ITGTEL's billing went from the biggest operational burden to a fully automated background process.

"What used to take hours now runs automatically — accurately and at scale."

Ms. Norasyirah

Admin Executive, ITG Telecommunication Sdn Bhd.

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